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Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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Here's What Some of Our Client's are Saying About Our Interventions "Quantum Associates was very knowledgeable in process mapping and very passionate about improving our financial reporting processes." - President for a Mid-sized Construction Firm “The
process mapping facilitation was textbook perfect—utilizing the concepts of
value-added and the voice of the customer gave us valuable insight into how our
customers felt about our service and provided a number of ideas which we
implemented to improve our overall quality and customer service levels.”
~Manager, Delivery Services for a
Major Pharmaceutical Manufacturer "Our Quality Team needed to refocus on some fundamentals of problem solving. Knowing the professionalism and quality of Willie's work effort, I called upon Quantum Associates to conduct a two day problem solving training session. All of our participants learned practical tools and approaches that are now helping them serve their internal customers at a higher level of process improvement."– Vice President Quality & Regulatory for a Pharmacy Benefit Management Organization "Quantum Associates was very helpful in our auditor training and I can honestly say as someone who has gone through two day training before this was the first time I wasn't ready to quit. Willie Carter's experience in quality management and knowledge of ISO 9000-2000 was quite evident and his approach to training was refreshing. When you have trainees from all aspects of the company it's important that you make everyone feel comfortable and Willie certainly achieved this. What I liked most about Willie was that he got down to the nuts and bolts of quality management with good examples to share with everyone." - Quality/Inventory Manager for a Trade Show Exhibit Manufacturer "After my first phone call to Willie Carter I knew I was in good hands. Quantum Associates was very easy to work with and their response time was excellent, their experience and knowledge is second to none. When I first contacted Quantum Associates I wanted to improve our quality management system as well as streamline our quality manual. Both of these objectives were achieved, shortly after we finished this project we had an ISO 9000-2000 continuous assessment with no findings and plenty of compliments."- Quality/Inventory Manager for a Trade Show Exhibit Manufacturer “We implemented the six sigma problem solving methods I learned form Mr. Carter of Quantum Associates and now production is running any job with greater than 5 components with the standard labor (the solution we developed in class). We still collect data and will reanalyze again in a few months. Probably do another Pareto to determine the greatest defects again and see where we are. I do know that overall defects have been down the last month. It is probably a result of the changes we made. People in the department were impressed at the analytical tools I learned from the class...If I know of anyone in a small to medium business in need of lean management, six sigma or ISO 9001:2000, I will definitely be sure to send them your way.” —Production Supervisor for a Medical Device Manufacturer “I
hired Quantum Associates to introduce my organization to Lean Manufacturing.
They did an outstanding job of training my supervisors, team leaders and
operators. They were very well prepared and were able to get buy in from the
employees.”~ General
Manager
for a Mid-sized
Electronics Manufacturer Some Comments about our Team Problem Solving Workshop “I felt the presentation was excellent. I learned more than I expected.” “I enjoyed this training very much. Willie Carter’s honest and relaxed style made for a good experience in a comfortable environment.” “Excellent course. Was continually able to identify actions I can take back to the office and use immediately. I would not change a thing.” “Very good presentation. I definitely feel more comfortable with the tools and their benefits.” “I was very satisfied with this class. Information was presented in a very organized and efficient manner. Thank you.” "Willie. thanks for a
great class. I am already using the tools to improve the cycle time in the
technical writing group." Some Comments about our Lean Office Simulation Workshop (From a the staff of a $2 Billion Medical Device firm) “I had a lot of fun in this workshop. The topics were very interesting and the examples given clear. I am looking forward to using my new knowledge in my work. Thanks.” “The ideas were great it is the implementation I am waiting for …there is a lot of room for improvement.” “I think the workshop was very valuable information that gave us an eye opener about how things can be more efficient or how our way of doing things takes us longer. It showed how teamwork makes things easier for us and can be more profitable for the company …I enjoyed participating.” “It would be great for supervisors and managers to attend the workshop. Great ideas to make our work flow run smoother.”
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Send mail to
info@quantumassocinc.com with questions or comments about this web site.
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Quantum Associates, Inc