Quantum Associates, Inc
"The Waste Eliminators"
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Here's What Some of Our Client's are Saying About Our Interventions "Quantum Associates was very knowledgeable and very passionate about improving our financial reporting processes." - Butch Pintozzi, President, 4IDI - Barrington, IL "The service was excellent. I appreciated the attention to detail and the personal attention provided to the staff. One of the benefits we experienced during the process mapping was connecting to the voice of the customer. This information has been invaluable."- Steve Freeman, Manager Delivery Services, Abbott Laboratories - Abbott Park, IL "The Caremark Quality Team needed to refocus on some fundamentals of problem solving. Knowing the professionalism and quality of Willie's work effort, I called upon Quantum Associates to conduct a two day training session. All of our participants learned practical tools and approaches that are now helping them serve their internal customers at a higher level of process improvement."– John Moss, Former Vice President Quality & Regulatory, Caremark Rx – Northbrook, IL "Quantum Associates was very helpful in our auditor training and I can honestly say as someone who has gone through two day training before this was the first time I wasn't ready to quit. Willie Carter's experience in quality management and knowledge of ISO 9000-2000 was quite evident and his approach to training was refreshing. When you have trainees from all aspects of the company it's important that you make everyone feel comfortable and Willie certainly achieved this. What I liked most about Willie was that he got down to the nuts and bolts of quality management with good examples to share with everyone." - Tony Mallon - Quality Manager - Nimlok - Niles, IL "Willie you are good. You know I got a lot out of the Resolving Conflict course. I will recommend you to conduct training for our office."—Patricia Loyco—EEO Counselor—USDA - Washington, DC "I found the Resolving Conflict class very rewarding. Not only did it give me an opportunity to share some of my current issues with others, it provided me a toolbox full of ideas and suggestions in how to best manage some of those issues. I have had an opportunity to exercise a few of the methods I learned and have had positive results."—Ann Gibson—USACHPPM-- Aberdeen Proving Ground, MD "After my first phone call to Willie Carter I knew I was in good hands. Willie was very easy to work with and his response time was excellent, his experience and knowledge is second to none. When I first contacted Willie I wanted to improve our quality management system as well as streamline our quality manual. Both of these objectives were achieved, shortly after we finished this project we had an ISO 9000-2000 continuous assessment with no findings and plenty of compliments."- Tony Mallon - Quality Manager - Nimlok - Niles, IL "Willie Carter was a genuine facilitator in that he knew how to get people to help themselves in their endeavors to solve issues and problems. He was a leader and provided the guidance and training for the development and implementation of such activities as: QS 9000, Cost of Quality, Continual Improvement, Cost-Driver Analysis, Strategic Quality Initiatives, and the Customer-Focused Quality process." - Arthur M. Dennis, Vice President/GM--General Magnetic Co. - Dallas, TX “We implemented the six sigma problem solving methods I learned form Mr. Carter and now production is running any job with greater than 5 components with the standard labor (the solution we developed in class). We still collect data and will reanalyze again in a few months. Probably do another Pareto to determine the greatest defects again and see where we are. I do know that overall defects have been down the last month. It is probably a result of the changes we made. People in the department were impressed at the analytical tools I learned from the class...If I know of anyone in a small to medium business in need of lean management, six sigma or ISO 9001:2000, I will definitely be sure to send them your way.” Eric Sanders—Production Supervisor—Medline Corp - Mundelein, IL Some Comments about our Team Problem Solving Workshop “I felt the presentation was excellent. I learned more than I expected.” “I enjoyed this training very much. Willie Carter’s honest and relaxed style made for a good experience in a comfortable environment.” “Excellent course. Was continually able to identify actions I can take back to the office and use immediately. I would not change a thing.” “Very good presentation. I definitely feel more comfortable with the tools and their benefits.” “I was very satisfied with this class. Information was presented in a very organized and efficient manner. Thank you.” "Willie. thanks for a
great class. I am already using the tools to improve the cycle time in the
technical writing group."
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Send mail to
wcarter@quantumassocinc.com with
questions or comments about this web site.
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