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"Providing Solutions For Creating Customer Value" We help organizations focus on creating customer value and eliminating waste to achieve gains, ranging from 40% to 80%, in quality, productivity, cost reduction and customer response time.
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"Companies hire us because of our experience, knowledge and passion for improving process performance Visit Our Online Training Site Quantum Associates provide continual improvement solutions for small to mid-market companies in the industrial and service sectors. We truly deliver worldwide having worked with clients in Asia, Europe and North America. Some of the services we offer:
Quantum Associates’ comprehensive ISO 9000 implementation process includes strategic meetings with your management team to develop your quality policy and objectives, a gap analysis to determine the scope of the project, documentation and training of your staff to implement the policy and procedures. Finally, we will conduct a cost of poor quality analysis to establish a baseline and determine your “Quality Performance Index.” Some Results: We helped Nimlok Company revise their old ISO 9000 documentation to meet the requirement of the revised standard 3 months prior to their third party audit. We integrated process maps and written documentation to demonstrate the interaction of their processes and meet their requirement of a 30 day completion timeline. The company passed their third party audit free of non-conformances. We worked with Damen Carbide Tool to document and implement a quality management system based on the ISO 9001:2008 standard. The project was completed in 8 months and the client passed their certification audit with only three minor non-conformances, which were cleared during the audit. We also helped the company apply for state funding which covered 50% of the training costs associated with the implementation. Lean process improvement is a company-wide initiative to achieve operational excellence. It is an approach that facilitates improvement of process efficiency and quality while delivering faster service and cost reduction. Lean implementation is no longer confined to manufacturing. It can be successfully applied to service and administrative processes. Manufacturing and service companies should consider the positive impact Lean will have on all organizational processes when developing their Lean process improvement strategy. We can help you transform your organization into a lean enterprise by providing a structure for lean to ensure that you manage the change to a lean organization effectively and deliver sustainable results. Besides our full service consulting and implementation we offer four flexible approaches to lean implementation that fit your budget and do not over burden your staff. (More information) Some Results: Using Lean and Six Sigma tools we helped the Roofing and Surface Burning Certification Section of Underwriter Labs reduce their backlog of projects 50% in 8 weeks. We also improved their project on time delivery percentage from 60% to 98% in 12 weeks. Working with a client team of a hopper barge manufacturer we conducted a lean assessment to identify the barriers to increasing capacity. Our analysis determined that machine downtime, scrap, rework and workarounds were the largest contributors to capacity loss. Improvements in these areas would not only open up manufacturing capacity but also save the client $10 million annually. We helped the Certificate Services Section of Underwriters Labs reduce their turnaround time for issuing alarm certificates from 7 days to 2 days in just 6 weeks. Quantum Associates can bring some distinct advantages to your Six-Sigma Implementation process. Perhaps most importantly, we will provide you with the close attention and expertise you deserve. We will assign experienced associates to handle your Six Sigma project. In addition, we have the flexibility and responsiveness to meet your training deadlines. We offer you a very high level of service along with specialized knowledge and experience to handle complex assignments quickly. Some Results: We managed and coached 15 Lean Six Sigma transactional business projects for a large government agency resulting in over $5.0 million in savings in 9 months. Our associates completed two Six Sigma projects with Ford resulting in $2.8 million in savings. Our Process Management program includes training and facilitation in process mapping, process redesign, and process value add analysis. Quantum Associates Business Process Management support has helped many companies reduce their cycle times and improve customer satisfaction. Some Results: A construction contractor contacted us about helping them speed up their financial reporting process. The CEO wanted all financial reports in his hands 10 days after the close of the month. We worked with the finance team to map the financial reporting, accounts receivable, accounts payable, and payroll processes. We identified and eliminated 18 non-value-added steps that helped to reduce reporting cycle times from 24 days to 10 days. We helped Abbott's internal Delivery Services improve their efficiency, reduce cycle time and improve internal customer satisfaction. Our analysis increased process cycle efficiency by 40%. We assisted a team of engineers and managers at International Jensen with developing "As Is" and "Should Be" maps in an effort to reduce product development cycle time form 36 months to 18 months. In the first six months the product development cycle was reduced to 24 months. The company achieved its 18 month cycle time objective within 10 months. Quantum Associates offer team building sessions of one to two days to help deliver team performance. Our short, one-to two-day team building sessions will help your teams become more effective by putting into place the essentials of teamwork; team decision making, team problem solving, resolving differences and sharing information. Some Results: We conducted workshops in Managing Conflict, and Problem Solving for the Association of Federally Employed Women. All the participants rated the workshops very highly. We received post workshop feedback from many of the participants about how they were using the tools and techniques back on the job. Conducted a problem solving workshop for a team of Abbott GPRD employees. Teaching them not only how to use various tools and techniques, but also how to facilitate the use of the tools and techniques with their staff. Continual
Improvement Facilitation & Coaching Some Results: We facilitated a cross-functional consumer product team at International Jensen to reduce customer returns and warranty claims, which were costing the company $2 million per annum. We helped the team conduct root cause analysis and develop/implement a solution. The team was able to reduce returns by $750,000 within 6 months. Facilitated and trained a problem solving team for Abbott's GPR Division. During the workshop we identified some of the issues the division was facing and used some of the tools and techniques presented in the workshop to identify possible causes and developed an action plan. Team members returned to the workplace with the action plan to address some of the chronic problems identified during the training.
We offer you a "Perfect Project Pledge." Our work is guaranteed to your complete satisfaction. If when the work is done, you do not feel that full value was received, we will work to make it right at no additional cost to you. make the right choice! Contact us today to learn more about how our continual improvement services can help you achieve operational excellence. You'll be glad you did.
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info@quantumassocinc.com with questions or comments about this web site.
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Quantum Associates, Inc
