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Process Improvement For Administrative Departments
A new book by Willie L. Carter - Available on Amazon.com

Imagine how much more efficient your administrative or office processes would be if they treated downstream departments as customers.

This book provides 11 simple steps to help you improve collaboration and communication between your administrative departments. The book demonstrates real world tools and techniques to improve departmental processes by focusing on the customers of those processes.

Get Your Copy Today. Clicking on the title will take you to Amazon.

"A very easy read, nicely laid out and to the point. I like the exercise approach as it gets one thinking. You raise lots of things to get the best out of the book. Good book to give to some of my clients." ~ W. Evans, Seattle, WA

“In his book Willie Carter has identified the process not the individual worker that blocks improved efficiency. This short read is an easy to follow guideline to improving productivity, while fostering teamwork and cooperation within an organization. Everyone becomes part of the solution to provide the best end product. I think this is a must read for any company or organization.” ~ John Nixon, Chicago, IL

"Much lip service is given to the concepts of internal customers,and process improvement. This book actually provides practical guidance and specific instructions on how to make real improvements by utlizing a concept the author defines as "The Voice of the Customer."

Using this simple straightforward methodology, you will be able to skip the middleman and connect directly with your client areas, determine which of your functions are value added, and which of your functions are non-value added. Analyzing these day in and day out activities will help you determine where you should be spending your time and resources, and help you make significant improvements to your process.

If you want to make a difference while saving time and money, this book is a must-read." ~ Steve Freeman, Gurnee, IL

This short book is a virtual "how-to" when it comes to improving process in the office. The forms are easy to replicate and the explanation is plain, straight-forward language without any fluff. The author's knowldege of the subject is excellent and provides insights into areas that are not usually discussed in process improvement. ~ Dr. Larry Bauman, Lindenhurst, IL

Willie has managed to write a great hands-on, no nonsense guide explaining some common quality tools for administration departments. Traditionally administrative departments are lacking the usage of quality tools, and this handbook will help them to better understand these tools. ~ Willibert Fabritius, Chicago, IL