Resources

Our professional business management consultants possess a broad range of analytical capabilities and expertise. They are experts at applying these skills to convert your most challenging business problems into opportunities.

Our strategic partnering model allows us to leverage  an extensive network of 20 -30 year veteran business consultants with knowledge, experience and industry insights gained through a susbstantial mix of projects in the service and manufacturing sectors to create customized solutions for you and solve a wide variety of business, leadership, operational, and organizational problems.

Our experience in implementing Lean Manufacturing/Service, ISO 9000, Six Sigma, Business Process Improvement, and other continuous improvement methodologies is unparalleled.

Our Core Team

Willie L. Carter
President
BA, MBA, Certified Lean Sensei

With over 30 years experience in research and development, quality, manufacturing, operations, marketing, and business consulting Willie  personally leads and directs all projects, staffing them carefully from our specialized team of consultants and strategic partners...(complete bio)

Felicia Hardy
Lean Six Sigma Consultant
BSEE, MSEE, MBA, CSSBB, CSSMBB
Lean Six Sigma/Business Management Consultant

With over 20 years experience in program management, marketing and sales, engineering, quality, and business consulting, Felicia has extensive corporate leadership experience in global operations and Six Sigma...(complete bio)

Jose Wilkins
Six Sigma Reliability Consultant
BSME, CSSGB, CSSBB, CSSMB

With over 25 years experience in safety & occupational health, nuclear, business consulting, engineering services and manufacturing support, Jose’ L. Wilkins is recognized as an subject-matter-expert  in applying unique applications to define “suppressed capacity” in manufacturing facilities and improving effectiveness in process and operations management... (complete bio) 

Network of Associates

Larry A. Bauman, Ph.D., CMC, CLSFM
Change Management and Leadership Consultant, Chicago, IL

Robert Burke, BSBA, CSSBB, CLS, CPIM
Partner VIP Group, Lean, Six Sigma Consultant, Boston, MA

Gloria Cotton, BA
Diversity and Inclusion, Leadership Consultant, Chicago, IL

Sheryl Koning, BA
Organizational Behavior/Development Consultant, Chicago, IL 

Pat Lucansky, BBA, MBA, CSSMBB, CLS, CMC
Executive Director VIP Group, Chicago, IL

Charles (Chuck) Manning, BS, MS, CLE, CLSFM
Lean Enterprise Consultant, Little Rock, AR

Bereford (Berry) Metzger, BS, CLE, CLSFM
Lean Enterprise Consultant, Greater New York Area

Robert Miller, BA, MSW, CLSFM, CLE
Lean, Change Management/Leadership Development Consultant, Columbus, OH

Paul Silverman, BSME, BSC, CLE
Lean Enterprise Consultant, Boston, MA

The Voice of Our Customers

"I worked closely with Willie to improve our processes, performance testing procedures, and overall quality. Willie's experience, knowledge, work ethic, creativity, and professionalism allowed him to gain the support and confidence from all of us in the positions that directly worked with him in developing and implementing our quality improvement action plans. There is no doubt we wouldn't have been successful in the development and implementation without Willie's unparalleled leadership." ~ Steve Whitson, Manufacturing Operations Manager, Akzo Nobel Coatings, Waukegan, IL

" I hired Quantum Associates to introduce my organization to Lean Manufacturing. They did an outstanding job of training my supervisors, team leaders and operators. They were very well prepared and were able to get buy in from the employees."~ David Griffin, General Manager for a Mid-sized Electronics Manufacturer, Milwaukee, WI 

"The Caremark Quality Team needed to refocus on some fundamentals of problem solving. Knowing the professionalism and quality of his work effort, I called upon Willie to conduct a two day training session. All of our participants learned practical tools and approaches that are now helping them serve their internal customers at a higher level of process improvement." ~ John Moss, Former Vice President Quality & Regulatory, Caremark Rx –Northbrook, IL

"After my first phone call to Willie Carter I knew I was in good hands. Willie was very easy to work with and his response time was excellent, his experience and knowledge is second to none. When I first contacted Willie I wanted to improve our quality management system as well as streamline our quality manual. Both of these objectives were achieved, shortly after we finished this project we had an ISO 9000-2000 continuous assessment with no findings and plenty of compliments."- Tony Mallon - Retired Quality Manager - Nimlok - Niles, IL

"Quantum Associates service was excellent. I appreciated the attention to detail and the personal attention provided to the staff. The reporting, diagramming, and overall process was textbook perfect. One of the benefits we experienced was connecting with our customer base via a "Voice of the customer surveys."  This aspect of the mapping forced us to talk directly with our customers and helped us understand their likes / dislikes, and wants / and needs in the first person.  This information has been invaluable.  The voice of the customer survey also allowed us to establish a core group of customers that can be contacted and used to pilot new ideas and strategies." ~ Steve Freeman -Delivery Services Manager ~Abbott- Abbott Park, IL

"Quantum Associates helped us document and implement our quality system based on the requirements of the ISO 9001:2008 standard. Their experience, expertise, and their ability to relate to and train our people made the implementation process much easier to bear. They helped us address the 3 minor non-conformances found during the certification audit, closing them out during the audit. Quantum Associates also helped us apply for State funding  recovering 50% of our employee training costs. I highly recommend them to any company looking to become ISO 9000 certified." ~John Bachmeier, President, Damen Carbide Tool Co—Wood Dale, IL

“Willie introduced our office staff to lean. He is a true Lean expert with a keen sense of identifying waste in processes and getting to the root cause of issues constraining operations.” – Operations Manager, Medical Device Manufacturer, Waukegan, IL

 

 

 

Strategic Partners

• Accelper Consulting

• Intuition Enterprises

• VIP Group