Quantum Associates, Inc               

"Providing Solutions For Creating Customer Value"

Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.

Companies hire us because of  our experience, knowledge and passion for improving process performance

Quantum Associates comprehensive Six Sigma deployment process includes on and/or off site Black Belt and Green Belt Training and customized Six Sigma consulting services.

Our Approach to Six Sigma

Six Sigma is a process improvement initiative used to eliminate defects from processes. The goal is to create near perfection through continuous improvement that aligns the “voice of the process” with the “voice of the customer.” No more than 3.4 defects per one million opportunities (DPMO) is the goal of Six Sigma level of quality.

Six Sigma is more rigidly structured than Lean. The focus of Lean is to identify and eliminate waste through rapid implementation of change designed to create pull systems in a continuous improvement environment. Six Sigma, on the other hand, focuses on reducing defects through the creation of predictable processes with as little variation within those processes as possible. Six Sigma uses highly trained and skilled staff, master black belts, black belts, and green belts to determine the sources of defects and identify how a given process operate to reach its maximum potential

As with Lean our preferred approach is to focus on ‘holistic level” improvements using our proven four step model—HAPS^SM as opposed to point improvements. It is this system or holistic level approach that dramatically improves profitability (bottom-line results). In order for a process to reach its full potential it is important to understand what is happening from a holistic or system perspective (end-to-end). We have devised a data-driven analytical/statistical tool to help clients understand their processes from a holistic perspective.

The next step is to assist you in: 

•  Identifying your core processes and key customers to see the big picture of how works actually gets done in your
   organization and to gain a clearer understanding of your organization as a whole. 

•  Identifying internal and external customer requirements to help you fully understand your customers.  

•  Looking at your current performance—how well are you delivering on your customer requirements today

•  Prioritizing, analyzing, and implementing improvements

•  Expanding and integrating the Six Sigma system—sustaining the Six Sigma initiative—making it a way of
   life in the daily operation of your organization.

A major outcome of our HAPS^SM methodology is the creation of an environment that supports your staff to be customer/patient/ client focused in the timely delivery of products or services at the lowest possible cost and with optimum quality.

For too many organizations the hidden costs of defects and waste in the way they operate are huge. When you consider how many errors may be lurking in company-wide processes, the monetary impact on overall productivity, customer satisfaction, and profits multiplies dramatically. The Six Sigma approach to managing emphasizes uncovering the hidden costs of poor quality and taking action to reduce these costs.

Quantum Associates Six Sigma process is based on the DMAIC model—Define, Measure, Analyze, Improve, and Control. Thus, although the methodology used for each organization is similar, we fully customized each application to meet the challenges of your individual business and disciplines.

DMAIC MODEL

Key Benefits

•  Dramatic improvements in profitability.

•  Develop a customer-focused culture

•  Identification of breakthrough projects with significant ROI

Our Capabilities

Our strategic partners offer the following six sigma training events. All of the workshops are facilitated by Certified Six Sigma Black Belts with over 20 years of corporate work experience.

One-Day Six-Sigma Employee Overview Training

This one-day training event is designed to increase your employees understanding of Six Sigma and includes the following topics: background and history of Six-Sigma, what Six-Sigma measures—DPM/DPMO, overview on how to structure the Black Belt and Green Belt programs, overview of the five phases of the DMAIC model and the tools/activities used in each phase, the impact of the voice of the customer on quality improvement and achieving your organization’s mission, brainstorming sessions: Roles and responsibilities for Six-Sigma breakthrough quality improvement—employees and management, and What impact will Six-Sigma have on how you manage the business?

 Three-Day Six-Sigma Champion Training

This program will prepare your executives and managers with significant overall business responsibility to: select and prioritize projects, select and mentor Black Belts, remove barriers and ensure Black Belts receive the support they need, drive Six-Sigma to produce breakthrough results, and share best practices.

 Four-Week Six-Sigma Black Belt Training

This training is spread over four months and is designed to build your Black Belts understanding of Six-Sigma methodologies so that they can: become experts on Six-Sigma tools, lead, execute and complete DMAIC projects, teach team members the Six-Sigma methodology and tools, identify major improvement opportunities and refine project details and scope, and mentor Green Belts. Candidates will be expected to have identified an approved project that could generate at least $150,000 in savings for the organization or an 80% reduction in defects, or both.

One-Week Green Belt Training

This training is intended for employees from any function or level in the organization and is designed to provide an understanding of the DMAIC methodology. These employees can be assigned to project teams. The training includes simulation and interactive exercises to sustain the following concepts: Understanding Six-Sigma and its role achieving competitive advantage, overview of the DMAIC model, introduction to Define, Measure, Analyze, Improve, and Control phases of the DMAIC model.

Six Sigma Consulting/Facilitation      

Quantum Associates can bring some distinct advantages to your Six-Sigma Implementation process. Perhaps most importantly, we will provide you with the close attention and expertise you deserve. We will assign experienced associates to handle your Six Sigma project. In addition, we have the flexibility and responsiveness to meet your training deadlines. We offer you a very high level of service along with specialized knowledge and experience to handle complex assignments quickly.

Basic Business Statistics Workshop

The Basic Business Statistics workshop provides the following benefits for participants:

•  Familiarize them with using Microsoft Excel to solve statistical problems

•  Provide guidance for using software

•  How to apply statistics in business

•  How to interpret  results of statistical analysis

The workshop is led by an instructor with over 10 years of experience teaching business statistics at the university level. This is an ideal learning workshop for Six Sigma Belt candidates. (Click here for more information)

On Line Six Sigma Certification training available at: http://www.sixsigmaonline.org

Six Sigma News (Please click on the links below to learn more)

Integrating Lean and Six Sigma

make the right choice! Contact us today to learn more about how our Six Sigma services can help you improve your competitive advantage and position you for long-term survival in the marketplace. You'll be glad you did.

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Copyright © 2004 Quantum Associates, Inc
Last modified: 07/13/2010