Quantum Associates, Inc
"The Waste Eliminators"
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What Is Process Management? Process management refers to:
Our Process Management program includes training and facilitation in process mapping, process redesign, and process value add analysis. Quantum Associates Business Process Management support has helped many companies reduce their cycle times and improve customer satisfaction. For a more detailed description of Process Management see our PM Handbook. Key Benefits
Our Capabilities
Business Process Mapping and
Redesign
Cross Functional Process Mapping focuses on cycle time reduction—reducing the time for one cycle of work to be completed (for example, from the time a request for quote is received to the time service is provided or the product is shipped). An additional benefit is that it empowers employees at all levels to be personally responsible for customer satisfaction. What make this methodology better than many others you may have tried are results? Dramatic results occur with committed and creative teamwork. The key to cycle time reduction is determining which steps in your process add value in the eyes of the customer. Walking in the shoes of the customer both changes your perspective and your solutions. It enables your whole team to see the entire process and how it relates to the customer. Focusing on the customer does not mean adding or deleting steps that you think might be important to your customers. You must first take the time to gather the voice of your customers and determine their expectations of your process. Click on this example of a macro-map to truly see value-added steps. click on the link below for some helpful business process mapping hints. Business Process Mapping Hints Why Map a Process? Process maps help make work visible. Increased visibility improves communication and understanding, and provides a common frame of reference for those involved with the process. Maps are often used to show how work gets done in your organization. When used in this way, they represent a snapshot in time that shows the specific combination of functions, steps, inputs, and outputs that your organization uses to provide value to your customers. Thus business process maps help you document your current pathways to customer satisfaction. Analysis of the processes which the maps represent can help you increase customer value by identifying activities to reduce process cycle time, reduce defects, reduce costs, establish customer driven performance measures, reduce non-value-added steps, and increase productivity. For example, we helped create a cross functional process map of one of our distribution clients incoming material receiving process. The map showed that the receiving process consisted of many more steps than anyone had previously thought. and that their were few performance measures in place. Each manufacturer had its own way of packing and shipping products. This caused our client to adapt its process to each manufacturer, which in essence, established multiple processes for the same basic function - that for receiving and verifying incoming orders. A review of the steps in the process showed many to be rework or non-value-added. This convinced our client to reduce the non-value-added steps and to establish measures to track timeliness and accuracy of incoming shipments data in order to provide feedback to the shippers of the incoming material. Cross-Functional Process Mapping Imagine producing a product or service in half the time it currently takes! Reduce the total cycle time in your value delivery processes. The primary tool needed to achieve total cycle time reduction is cross-functional process mapping. We help you create "As Is" and "Should Be" maps to eliminate non-value added steps and redefine the remaining value added steps to improve process efficiency. For every 25% reduction in cycle time you can double your productivity resulting in as much as a 20% reduction in costs. We address the critical business issues in mapping your business processes by developing an exhaustive list of process issues impacting cycle time. These issues become action items for you to focus on in creating your "Should Be" state. Is your company doing all it can to make sure your customers are being satisfied? Because you are so involved in the day-to-day operations of your organization you forget the primary rule of doing business: provide value for the customer. Our team of external domain experts (over 100 years aggregate experience in business improvement) can provide the training and education vital for successful progress in today's global competitive environment. Process Management White Papers
Focus on Client
Process for Results Sample Process Maps (click on the links below) Process Improvement for Natural Workgroups Consulting/Training This activity offers a proven method for going about managing and improving natural work group (department level) quality. The basic axiom is that all work can be defined as a process and that everyone manages a process. The intent of this workshop is to help the participants satisfy their internal customers, which ultimately leads to satisfaction of your external customers. Some of the benefits of the training are: Reduced crisis management, better coordination between the major work groups within the organization, clarification of work priorities, systematic identification and removal of the root cause of problems, fact-based decision making and prevention of problems. Take a look at our Workgroup Handbook. Take Action Today! Contact us to learn more about how our process management services can help you reduce cycle time and improve process efficiency.
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Send mail to
wcarter@quantumassocinc.com with
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