Quantum Associates, Inc
"Providing Solutions For
Creating Customer Value"
Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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Quantum Associates, Inc—“The Value Creators”—is an operations improvement consulting firm specializing in ISO 9000 implementation and training, Lean Manufacturing/Service, Process Management, Six Sigma, Team Problem Solving and Team Building. We work with small –to-Fortune 1000 industrial and service organizations helping them provide value to their customers. Our experience in implementing Lean Manufacturing/Service, ISO 9000, Six Sigma, Business Process Improvement, Problem Solving and Teambuilding is unparalleled. All of our associates and partners spent many years in operations, quality management and organizational development positions training people and executing all of these process improvement techniques before becoming consultants and facilitators. Quantum Associates helps organizations transform operations into strategic advantage. We provide process improvement solutions to eliminate waste and create customer value. We can help companies attain complete, real-time visibility into operations; execute with high efficiency across all units and geographies; and ensure continuous improvement over time. The benefits include increased customer service levels, decreased costs, predictable results, and superior overall operational performance. We are very passionate about our work and always enjoy working with client teams to make business process improvements happen very quickly eliminating the need to have us hanging around. The whole process is great fun and always accomplishes outstanding results. What's In It For You?We will help you effectively create customer value by:
Our Approach
You have the option of engaging us to conduct the assessment and then deciding if you want us to help you execute and sustain the improvement opportunities identified in our findings.
How We Help You Create Customer value Any organization striving to create customer value can benefit from the integration of Lean Manufacturing, Six Sigma, ISO 9000, and business process improvement principles. The Lean philosophy is a systematic blend of innovation and problem solving that focuses on customer needs, employee empowerment and elimination of wasteful activities from your processes. Although it has been implemented on the shop floor for more than 25 years, the adoption of these practices can streamline and reduce waste in business and administrative processes as well. All activities in a work process either add value, do not add value but are required for regulatory reasons; or are just plain wasteful and can be eliminated without any negative impact on the organization or the customer. We work with you to examine each step with a clear objective eye, and categorize them appropriately to help you identify what to eliminate, combine or modify. Six Sigma is a process improvement initiative used to reduce the number of defects within your processes. The goal is to create near perfection through continuous improvement, aligning "the voice of the customer" with "the voice of the process". Six Sigma focuses on reducing defects by creating predictable processes. We work with you to reduce process variation and improve the predictability of your processes. ISO 9000 is based on the process approach to quality management. The process approach can be used as a means to identify and manage improvement opportunities. By focusing on processes companies can manage quality as opposed to assuring quality, and continually improve their organization to better meet the needs of their customers. With its process focus ISO 9000 provides a strong foundation for implementing Lean and Six Sigma thereby creating value. Many of our associates are certified as lead auditors and have the knowledge and experience to help you implement an effective quality management system. Our approach to Business Process Improvement consists of process mapping and cycle time reduction. Ineffective processes cost your organization thousands of dollars every year because the majority of administrative and back office efforts adds no value to the customer. We work with you to help reduce overhead and customer response times by as much as 50%. Your organization continues to face increasing customer requirements—the need to reduce costs, competition and shorter lead times. Achieving operational excellence in your organization will ultimately improve your bottom line, overall efficiency and customer satisfaction. You can begin your journey to operational excellence by implementing some of the following methodologies:
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