Quantum Associates, Inc
"Providing Solutions For
Creating Customer Value"
Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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What We Do Quantum Associates, Inc—“ The Customer Value Creators”—is a process improvement consulting firm specializing in ISO 9000 implementation and training, Lean Production and Service, Process Management, Six Sigma, Team Facilitation and Team Building. We work with small –to-mid-sized industrial and service organizations helping them provide value to their customers. Our experience in implementing Lean Production &Service, ISO 9000, Six Sigma, Business Process Improvement, and other continuous improvement methodologies is unparalleled. All of our associates and partners spent many years at large companies in lean management, quality management and organizational development positions training people and executing all of these process improvement techniques before becoming consultants and facilitators. Quantum Associates helps organizations become process focused. We provide process improvement solutions to eliminate waste and create customer value. We can help companies effectively implement lean management concepts to reduce their costs, improve process efficiency and slash their customer response times. We are very passionate about our work and always enjoy working with client teams to make sustainable lean management, process mapping, value stream mapping, lean production and business process improvement projects meet the strategic objectives of the organization. Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value. What's In It For You?We will help you effectively create customer value by:
Our Approach We use a three phase approach in implementing process improvement and for quality initiatives.
Assess - key processes are identified and an assessment is conducted to both determine the current state and what the future state will look like. We develop tangible plans for improving process performance and the organization as a whole. Execute - we work with client teams to deploy the results of the assessment to move from current state to future state. Sustain - making it stick-ensuring that the improvement initiative becomes a way of life for the organization.
How We Help You Create Customer Value
Any organization striving to create customer value can benefit from the integration of Lean Production, Six Sigma, ISO 9000, and business process improvement principles. The Lean philosophy is a systematic blend of innovation and problem solving that focuses on customer needs, employee empowerment and elimination of wasteful activities from your processes. Although it has been implemented on the shop floor for more than 25 years, the adoption of these practices can streamline and reduce waste in business and administrative processes as well. All activities in a work process either add value, do not add value but are required for regulatory reasons; or are just plain wasteful and can be eliminated without any negative impact on the organization or the customer. We conduct a value stream mapping session with your team and examine each step with a clear objective eye, and categorize them appropriately to help you identify what to eliminate, combine or modify. Six Sigma is a process improvement initiative used to reduce the number of defects within your processes. The goal is to create near perfection through continuous improvement, aligning "the voice of the customer" with "the voice of the process". Six Sigma focuses on reducing defects by creating predictable processes. We work with you to reduce process variation and improve the predictability of your processes. ISO 9000 is based on the process approach to quality management. The process approach can be used as a means to identify and manage continuous improvement opportunities. By focusing on processes companies can manage quality as opposed to assuring quality, and continually improve their organization to better meet the needs of their customers. With its process focus ISO 9000 provides a strong foundation for implementing Lean and Six Sigma thereby creating value. Many of our associates are certified as lead auditors and have the knowledge and experience to help you implement an effective quality management system. Our approach to Business
Process Improvement consists of process mapping and cycle time reduction.
Ineffective processes cost your organization thousands of dollars every year
because the majority of administrative and back office efforts adds no value to
the customer. We work with you to help reduce overhead and customer response
times by as much as 50%. Our cross
functional process mapping (CFPM) facilitation focuses on cycle time reduction (CTR)—reducing
the time for one cycle to be completed (for example, from the time a customer
orders to the time payment is received). An additional benefit is that it
empowers employees at all levels to be personally responsible for customer
satisfaction. What make this methodology better than many others your company
has tried and tried again are results?
Dramatic results occur with committed and creative team collaboration. Your organization continues to face increasing customer requirements—the need to reduce costs, competition and shorter lead times. Implementing some of these continuous improvement concepts in your organization will ultimately improve your bottom line, overall efficiency and customer satisfaction. You can begin your journey to operational excellence by implementing some of the following methodologies:
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