ISO 9000, lean, lean manufacturing, lean management, six sigma, team building, problem solving, process management are specialities of Quantum Associates, Inc, Chicago area. Quantum Associates, Inc
Certified Minority Business Enterprise
                 "Providing Solutions For Creating Customer Value"

Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.

 

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Quantum Associates, Inc—“ The Customer Value Creators”—is a process improvement consulting firm specializing in ISO 9000 implementation and training, Lean Enterprise (Manufacturing and Service), Process Management, Six Sigma, Team Facilitation and Team Building. We work with middle market industrial and service organizations to help them provide value for their customers.

Our experience in implementing Lean Process Improvement, ISO 9000, Six Sigma, Business Process Improvement, and other continuous improvement methodologies is unparalleled. All of our associates and partners spent many years at large companies in lean management, quality management and organizational development positions training people and executing all of these process improvement techniques before becoming consultants and facilitators.

Quantum Associates is a certified minority business. We help organizations become process focused. We provide process improvement solutions to eliminate waste and create customer value. We can help companies effectively implement lean management concepts to reduce their costs, improve process efficiency and slash their customer response times. 

We are very passionate about our work and always enjoy working with client teams to make sustainable lean management, process mapping, value stream mapping, lean production and  business process improvement projects meet the strategic objectives of the organization. Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.

What's In It For You?

We will help you effectively create customer value by:

  • Controlling costs  of poor quality
  • Reducing defects and errors 50% or more
  • Accelerating new product development cycle time
  • Improving order-to-cash cycles (cash flow)
  • Increasing productivity 25% to 50% or more
  • Eliminating unnecessary work to increase capacity without added cost
  • Freeing up high-cost, high-value people to work on critical  projects
  • Reducing lead time from days to hours
  • Decreasing inventory
  • Improving root cause analysis and corrective/preventive action capabilities
  • Implementing a documented quality management system
  • Continually improving your manufacturing and administrative processes

Our Approach

We use a proven four step focused approach for implementing process improvement and quality initiatives.

Preparing - Organizing management and the leadership team and develop or review vision, mission, and value statements. Identify key processes and conduct an assessment to determine the current and future states of the organization.

Planning - Developing tangible plans for improving key business processes and the organization as a whole.

Executing - Deploying improvement teams to carry out the improvement process.

Sustaining - Making it stick- institutionalizing process improvement as the way business is done every day.

How We Help You Create Customer Value

Any organization striving to create customer value can benefit from the integration of Lean Production, Six Sigma, ISO 9000, and business process improvement principles.

The Lean philosophy is a systematic blend of innovation and problem solving that focuses on customer needs, employee empowerment and elimination of wasteful activities from your processes. Although it has been implemented on the shop floor for more than 25 years, the adoption of these practices can streamline and reduce waste in business and administrative processes as well.

All activities in a work process either add value, do not add value but are required for regulatory reasons; or are just plain wasteful and can be eliminated without any negative impact on the organization or the customer. We conduct a value stream mapping session with your team and examine each step  with a clear objective eye, and categorize them appropriately to help you identify what to eliminate, combine or modify.

Six Sigma is a process improvement initiative used to reduce the number of defects within your processes. The goal is to create near perfection through continuous improvement, aligning "the voice of the customer" with "the voice of the process". Six Sigma focuses on reducing defects by creating predictable processes. We work with you to reduce process variation and improve the predictability of your processes.

ISO 9000 is based on the process approach to quality management. The process approach can be used as a means to identify and manage continuous improvement opportunities. By focusing on processes companies can manage quality as opposed to assuring quality, and continually improve their organization to better meet the needs of their customers. With its process focus ISO 9000 provides a strong foundation for implementing Lean and Six Sigma thereby creating value. Many of our associates are certified as lead auditors and have the knowledge and experience to help you implement an effective quality management system.

Our approach to Business Process Improvement consists of process mapping and cycle time reduction. Ineffective processes cost your organization thousands of dollars every year because the majority of administrative and back office efforts adds no value to the customer. We work with you to help reduce overhead and customer response times by as much as 50%.  Our cross functional process mapping (CFPM) facilitation focuses on cycle time reduction (CTR)—reducing the time for one cycle to be completed (for example, from the time a customer orders to the time payment is received). An additional benefit is that it empowers employees at all levels to be personally responsible for customer satisfaction. What make this methodology better than many others your company has tried and tried again are results? Dramatic results occur with committed and creative team collaboration.

Your organization continues to face increasing customer requirements—the need to reduce costs, competition and shorter lead times. Implementing some of these continuous improvement concepts in your organization will ultimately improve your bottom line, overall efficiency and customer satisfaction. You can begin your journey to operational excellence by implementing some of the following methodologies:

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Last modified: 01/13/2010