Quantum Associates, Inc
"Providing Solutions For Creating Customer Value"
Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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"Providing Solutions For Creating Customer Value" Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value.
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"Improvement is the organized creation of beneficial change, the attainment of unprecedented levels of performance." ~ Joseph M. Juran What We Do
Quantum Associates, Inc—“ The Customer Value Creators”—is a process improvement consulting firm specializing in ISO 9000 implementation and training, Lean Manufacturing/Service, Process Management, Six Sigma, Team Facilitation and Team Building. We work with small –to-mid-sized industrial and service organizations helping them provide value to their customers. Our experience in implementing Lean Manufacturing/Service, ISO 9000, Six Sigma, Business Process Improvement, and other continuous improvement methodologies is unparalleled. All of our associates and partners spent many years at large companies in operations, quality management and organizational development positions training people and executing all of these process improvement techniques before becoming consultants and facilitators. Quantum Associates helps organizations become process focused. We provide process improvement solutions to eliminate waste and create customer value. We can help companies effectively reduce their costs, improve process efficiency and slash their customer response times. We are very passionate about our work and always enjoy working with client teams to make sustainable business process improvements happen rapidly. Our mission is to anticipate and meet the process improvement and training needs of our clients with integrity, creativity, and a passion for adding value. What's In It For You?We will help you effectively create customer value by:
Our Approach We use a proven four-step focused approach for implementing process improvement and for quality initiatives. We call it HAPSSM because HAPSSM makes it happen.
How We Help You Create Customer Value Any organization striving to create customer value can benefit from the integration of Lean Manufacturing, Six Sigma, ISO 9000, and business process improvement principles. Lean Process Improvement: The Lean philosophy is a systematic blend of innovation and problem solving that focuses on customer needs, employee empowerment and elimination of wasteful activities from your processes. Although it has been implemented on the shop floor for more than 25 years, the adoption of these practices can streamline and reduce waste in business and administrative processes as well. We have expertise in implementing Lean in both manufacturing and service organizations. Six Sigma is a process improvement initiative used to reduce the number of defects within your processes. The goal is to create near perfection through continuous improvement, aligning "the voice of the customer" with "the voice of the process". Six Sigma focuses on reducing defects by creating predictable processes. We work with you to reduce process variation and improve the predictability of your processes. ISO 9000 is based on the process approach to quality management. The process approach can be used as a means to identify and manage continuous improvement opportunities. By focusing on processes companies can manage quality as opposed to assuring quality, and continually improve their organization to better meet the needs of their customers. With its process focus ISO 9000 provides a strong foundation for implementing Lean and Six Sigma thereby creating value. Many of our associates are certified as lead auditors and have the knowledge and experience to help you implement an effective quality management system. Business Process Improvement consists of process mapping and cycle time reduction. Ineffective processes cost your organization thousands of dollars every year because the majority of administrative and back office efforts adds no value to the customer. We work with you to help reduce overhead and customer response times by as much as 50%. Our cross-functional process mapping (CFPM) facilitation focuses on cycle time reduction (CTR) - reducing the time for one cycle to be completed (for example, from the time a customer orders to the time payment is received). An additional benefit is that it empowers employees at all levels to be personally responsible for customer satisfaction and business results. Your organization continues to face increasing customer requirements—the need to reduce costs, competition and shorter lead times. Implementing some of these continuous improvement concepts in your organization will ultimately improve your bottom line, overall efficiency and customer satisfaction. You can begin your journey to operational excellence by implementing some of the following methodologies:
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